Satisfaction Guarantee
ysufamily’s products are purchased directly from ysufamily by an end-user, we are pleased to offer a 7 days satisfaction guarantee. If you are not completely satisfied with your product, you may return it only in accordance with ysufamily’s return policy for a full refund minus shipping cost.
Defective Product Replacement
ysufamily.com warrants the product against defects in materials and workmanship for a period listed in that product website page. You can send it back to us and we will exchange the product with a product that is new. You are responsible for shipping cost.
RMA Code
Any returning of product, you must first contact us for a Return Merchandise Authorization (RMA). You will be sent an RMA code, product return address and return shipping instruction. No returns will be accepted without an RMA.
When a product is exchanged, any replacement item becomes your property and the replaced item becomes ysufamily.com’s property. When a refund is given, your product becomes ysufamily.com’s property.
