Return Policy

Satisfaction Guarantee

ysufamily’s products are purchased directly from ysufamily by an end-user, we are pleased to offer a 7 days satisfaction guarantee. If you are not completely satisfied with your product, you may return it only in accordance with ysufamily’s return policy for a full refund minus shipping cost. 

Defective Product Replacement warrants the product against defects in materials and workmanship for a period listed in that product website page. You can send it back to us and we will exchange the product with a product that is new. You are responsible for shipping cost. 

RMA Code

Any returning of product, you must first contact us for a Return Merchandise Authorization (RMA). You will be sent an RMA code, product return address and return shipping instruction. No returns will be accepted without an RMA. 

When a product is exchanged, any replacement item becomes your property and the replaced item becomes’s property. When a refund is given, your product becomes’s property.

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